Telstra Clear Reviews

We moved into a house 3 months ago and still do not have internet. We couldn't sign up because they put an apostrophe in-between my double barreled last name, the man did not understand english. They did not tell me of this issue until I rang wondering where my modem was. The sent us the wrong modem after we asked for wireless. It would not connect anyway. Then they sent us a bill, we had not used any of the internet and tried to charge us for the two modems. The internet did still not work, they sent a man who came and left without doing or saying anything. We are yet to ring and try get out of this. Each time we do ring we have to wait at least 30 minutes until we get someone, usually a Filipino who does not understand anything. We have spent hours on the phone to these people and they have the worst customer service I have ever experienced. Rude and unhelpful.

TelstraClear is a genuinely appalling. If they actually offered wireless modems for my area, perhaps calling an overseas callcentre and waiting to experience their crap customer service would be worth my while. No wonder they are relatively cheap.

I have found the best way of dealing with either Telstra or Telecom is to drag them to small claims court. It is worth the $30 and eliminates 30-90 minute waits for customer service. Also email is better as you can keep records of what is said so that when they lie later you can prove it.

Just swapped to TCL, what a joke. Don't do it. A comedy of errors with the paperwork not matching the promotional bundle, the Bill is a confused mess and my evening download speeds have dropped through the floor.

Absolute shocker. They took 3 weeks to connect the wrong incoming line, then refused to change it over citing I 'didn't have authority'. Then called several times trying to get us to pay for internet on a line that was of no use to us. Also screwed around several legitimate companies that were trying to connect the right line. We were without internet for 2 months during exams thanks to them. STAY AWAY FROM TELSTRACLEAR