Compass Communications Reviews

They have the worst customer service

would most definitely not recommend them to anyone!!!!

We took a deal with compass, as they had competitive rates especially as most of our family live in South Africa. But when we called our family, there was no dialing tone, and nothing on the other end. When we got our bill, we say that they had charged us for all the calls that did not go through! Now they tell us that the calls were valid, and we need to pay! WTF Why would we call South Africa 10times in a row for one minute? They have the worst customer service and would most definitely not recommend them to anyone!!!! Seriously!

go somewhere else

Rubbish service to say the least!! 40 minutes on hold and got hung up on. Save your time and money - go somewhere else.

I left Compass in disgust at their appalling lack of service and went back to telecom. Now Compass continue to send me demands for payment up to 20 June 2011. stating that there is a 30 day cancellation policy. I have written three letters so far, disputing these additional charges, but no luck. I will write another letter, and will also enclosed a print out of all the above comments.

Just want to break contract as we are tearing our hair out with Compass.

I wouldn't go near Compass with a bargepole again! - We have had wireless broadband and have been without any service for a number of days each month. Customer service is awful eg 51 mins wait on one occasion; yesterday I optef for them to keep my place in the queue and ring me back. Haven't heard since. Feel sorry for the people still hanging on 36 hours later. The only way they take complaints is via email. The say they will respond within 3 days but it took 9 days to get back to me (after 2 reminder emails and a phone call). They still haven't responded properly. Just want to break contract as we are tearing our hair out with Compass.

WISH I HAD CHECKED THIS BEFORE EVEN TALKING TO THIS COMPANY. I HAVE NEVER EXPERIENCED SUCH A POOR SERVICE FROM A NZ COMPANY. AFTER 3 DAYS STILL NO VOICEMAIL OR INTERNET SERVICE AND AM GOING BACK TO TELECOM WITH THE LIKELYHOOD I WILL LOSE MY PHONE NUMBER - THIS COMPANY MISREPRESENTS EVERYTHING - AVOID AT ALL COSTS, NO MONTHLY SAVING IS WORTH IT!!

Beware: Compass communications and slingshot are not part of the TDR membership (Helps with claims/disputes etc).

Do not join compass, they are crap!!! Was rung up and offered a deal through compass. After i had joined my bills were huge and not anything like they promised. They said that there was not evidence that i was offered a deal and they only had recorded the part where i had agreed to connect to their service. I was stuck with them for a year. In this time I could never get hold of them. Left on hold for over an hour, left messages numerous times with no reply and sent a dozen emails with no reply. Once my 12 months contract was up i decided to cancel my membership and a week later i get a bill for the next month service. They explained that they need at least 1 month notice (No mention of this when i joined or cancelled). I refused to pay and they sent me to baycorp for $40. Sent a letter to fair go, but because it was a small amount they said it was best to pay. Beware: Compass communications and slingshot are not part of the TDR membership (Helps with claims/disputes etc). You have to wonder why......Hope this help anyone who is considering changing to them. My recommendation- DONT!

Atrocious service. 18 days without internet or phone. No adjustment to my monthly bill. No reply to snailmail complaints. Impossible to talk to anyone. Long hours on costly cell-phone waiting for human voice while bombarded with musac. Ad nauseum recorded voice repeatedly thanking me for my patience! Day after day the same voice tells me they are giving the matter top priority!. Avoid this company like the plague.

agree with the above comments, just changed service provider. Could not get hold of anyone on the phone, messages not answered blah, blah, blah, on & on it went...........2 weeks without internet for the third time this year.

Avoid this company at all costs!!!! Have been waiting over two weeks to talk to someone above a call operator about my cell bill. In Feb i spent a total of almost 4hrs on the phone trying to sort out regular internet outage's,twice i was on hold for an hour before i got through.You cant get hold of anyone on a weekend cause no ones ther. Once i got the option to leave a call back message which i did....i was never called back. Twice i have phoned them asking to talk to someone in a managing position,both times i was told they were in a meeting but a message would be left to call me back ASAP...i never heard a thing. Next i tried sending messages via their website...still no response! I paid my bill less the amount im disputing & by 5pm the next day i received an email asking me to pay the outstanding amount! Im not paying that amount till i hear from someone. Once my contract is up in June i'll be going elsewhere.

They phoned me up offered me a deal then I waited... My Broadband got cut and after 3 days I asked what was happening. They said the job was "pending". I went back to Telecom. Their after hours service is rubbish...you just listen to music then get cut off. Avoid this company.