Telstra Clear Reviews

Customer support is very poor. Long wait times and no follow-up calls. They are too busy trying to get new customers and not supporting their existing customers. Can not access mail servers (SMTP) despite using the mail+ feature which is advertised as allowing access for sending and receiving mail from outside the TC network. It's a shame as they used to be a good ISP. But now they are just like the big Australian telcos who suck at customer support.

2 months and im still waiting for telstraclear to cancel my account with them. 2 months and im still waiting for the modem that was supposed to be sent with my new account, 2 months and im still waiting for a person to contact me about all of the above. and i am over trying to contact someone about it all by phone - becuase of the huge wait times due to overloading of phone calls, probably by unhappy customers such as myself

Unfortunately the worst service company I've ever encountered. I got lured in by an attractive price and had technical problems to start with and still have very slow speed. For that I have been with Telstra for less than a month I had to call them up numerous times and spent hours if not weeks in the loop. Staff is 80% incompetent and just reconnect you to another department which makes you wait for another hour. Definitely their call centre is offshore which with bad line connection and foreign accents make communication merely impossible. Bill is undecipherable and they sneak in stuff like a line-charge, a so-called insurance for your line. My welcome pack took about a month and several phone calls to be delivered.

I do not recommend Telstraclear. I was notified in December 2011 that the customer service person I had given my credit card details in the Philippines was fraudulent. I had to cancel my credit card etc over the Christmas period. To their credit they gave me one month's free phone service for the inconvenience. However I didn;t want to give any bank or credit card details to anyone overseas again and they wouldn't put me through to anyone in NZ. I ended up re registering details with a customer service person in Australia. There must have been a miscommunication between Telstraclear and my bank at the first resumed payment, and now I have been charged late fees every month for the last 3 months despite all the ongoing bills being paid well on time. They refuse to waive the late fees. I have laid a complaint and I am changing company. It is poor show to employ workers in overseas country no doubt due to the lower wages. Pay people a living wage and they don;t need to be fraudulent. At any rate other companies have much better deals going.

I've never had any problems with Telstraclear and have been with them for a year. During that time we moved house and they handled the move quickly and efficiently. Always seem to get good speeds and never had an outage that I'm aware of. They even increased my data cap from 30MB to 40MB for free (free upgrade for all their customers). Other than moving house I haven't had to contact their support people so I don't really know if they're any good or not (the house moving was handled by filling in a form on their website). It seems that a lot of the comments here are by people that have run into problems, which is unfortunate, but I guess you don't hear from the people that are happy with the service so thought I'd let people know my experience.